Returns and Exchanges
We are a committed online retailer and offer our customers convenience and reliable delivery throughout South Africa. Our aim is to get your purchases to you as quickly and safely as possible. Most of our products require personalistion, this can take a bit of time. Personalisation usually takes 7-10 days but we will inform you as soon as your order is ready.
Our delivery options are outlined below and at checkout:
- Standard delivery via courier
- Registered post – Free. Please be aware that your order may take longer to get to you.
- Collections from our offices in Ballito (on arrangement)
We can take no responsibility to misdirected or delayed door-to-door deliveries due to incorrect information.
If you would prefer to have your goods posted to you via registered post please ensure you choose the postage option during checkout. Complete the correct postal address and code. We can take no responsibility for misdirected or delayed parcels due to incorrect information.
Ship your item back to Us
At Pawfect customer satisfaction is extremely important and we hope that you always enjoy a great shopping experience with us. If however you are unhappy with your purchase, please get in contact with us to discuss the problem.
Due to the fact that most of our products are personlised we cannot return personalised items, unless there is a manufacturing fault.
We hope you always have a pawsome experience so if you do have any problems or suggestions for improvement please do not hesitate to contact us.
Cat Scratch and LoungeEvery cat parents knows - scratching is inevitable. Decorate your home and your cat’s life with the beautiful, beneficial, durable and environmentally friendly Cat Scratch and Lounge. This cat scratcher gives your cat an acceptable place to fulfill their scratching needs, protects your furniture and is a place for the purr-fect catnap. Encouraging exercise, relieving stress, and being mentally and physically stimulated, with free catnip included – your cat will be entertained for days.
- Gives your cat an acceptable place to scratch
- Purr-fect spot for a catnap
- Provides exercise, relieves stress and keeps your cat mentally and physically stimulated
- Free catnip included to keep your cat entertained for days
- Environmentally friendly and recyclable
- Made from durable corrugated cardboard
- Decorative sides to brighten up any home
- FREE DELIVERY on your first order! Yay!
- R30 Pawfect shopping voucher to use in your birthday month *sometimes humans don't always get it. Its your pet's birthday and the voucher will be sent to your human via email. (If your human doesn't know your birthday, then you can always choose a special date. We don't mind.)
- Pawfect Pack Exclusive offers and deals
- Exclusive Pawfect Pack Certificate on joining
- FREE monthly news and or blogs exclusively for the Pawfect Pack Members; featuring expert advice, tips and activities!
- Featured on Instagram, Facebook and our Pawfect Paws of Fame