Returns and Exchanges

We are a committed online retailer and offer our customers convenience and reliable delivery throughout South Africa. Our aim is to get your purchases to you as quickly and safely as possible. Most of our products require personalistion, this can take a bit of time. Personalisation usually takes 7-10 days but we will inform you as soon as your order is ready.

Our delivery options are outlined below and at checkout:

We can take no responsibility to misdirected or delayed door-to-door deliveries due to incorrect information.
If you would prefer to have your goods posted to you via registered post please ensure you choose the postage option during checkout. Complete the correct postal address and code. We can take no responsibility for misdirected or delayed parcels due to incorrect information.

Ship your item back to Us

At Pawfect customer satisfaction is extremely important and we hope that you always enjoy a great shopping experience with us. If however, you are unhappy with your purchase, please get in contact with us to discuss the problem.

If you are not sure about the sizing of your pet, please get in touch and we will advise you further.

If you would like to return a collar, lead or harness to us, you will be charged for the return collection and/or the exchange delivery.

Due to the fact that most of our products are personlised, we cannot return personalized items unless there is a manufacturing fault.

We hope you always have a pawsome experience so if you do have any problems or suggestions for improvement please do not hesitate to contact us.