- FREE Basic Pawfect Package for your service to be listed on our Pawfect Directory
- Name and contact details will be listed under the category of your choosing
- Customers guided to your business for FREE
- UPGRADE to the Purrfect Persian Package, to be featured on our social media platforms as well!
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Returns and Exchanges
We are a committed online retailer and offer our customers convenience and reliable delivery throughout South Africa. Our aim is to get your purchases to you as quickly and safely as possible. Most of our products require personalistion, this can take a bit of time. Personalisation usually takes 7-10 days but we will inform you as soon as your order is ready.
Our delivery options are outlined below and at checkout:
- Standard delivery via courier
- Registered post – Free. Please be aware that your order may take longer to get to you.
- Collections from our offices in Ballito (on arrangement)
We can take no responsibility to misdirected or delayed door-to-door deliveries due to incorrect information.
If you would prefer to have your goods posted to you via registered post please ensure you choose the postage option during checkout. Complete the correct postal address and code. We can take no responsibility for misdirected or delayed parcels due to incorrect information.
Ship your item back to Us
At Pawfect customer satisfaction is extremely important and we hope that you always enjoy a great shopping experience with us. If however you are unhappy with your purchase, please get in contact with us to discuss the problem.
Due to the fact that most of our products are personlised we cannot return personalised items, unless there is a manufacturing fault.
We hope you always have a pawsome experience so if you do have any problems or suggestions for improvement please do not hesitate to contact us.